Warranty
Playground and Fitness Product Coverage
Warranty Coverage
Play Systems and Play Products
- Lifetime limited warranty on PowerScape®, PrimeTime®, Xscape®, IONiX®, and Modern City® uprights.
- Lifetime limited warranty on all hardware.
- Lifetime limited warranty on GameTime PowerScape Tru-Loc® connections.
- Lifetime limited warranty on IONiX®, PrimeTime® and Xscape® bolt-through connections.
- Twenty-Year limited warranty on Timber Decor® & Timbers recycled plastic lumber.
- Fifteen-Year limited warranty on metal decks, pipes, rungs, rails, loop, braces, and footbucks.
- Fifteen-Year limited warranty on rotationally molded products.
- Ten-Year limited warranty on site furnishings.
- Ten-Year limited warranty on integrated SunBlox® products.
- Ten-Year limited warranty on fiberglass and DHPL signage.
- Five-Year limited warranty on TuffForms® structures, including TuffCrete™ and PolyShield™.
- Five-Year limited warranty on nylon-covered cable net climbers and components.
- Five-Year limited warranty on GT Symphony Freenotes™ Harmony Park components.
- Five-Year limited warranty on HDPE panels.
- Five-Year limited warranty on Super Seats™.
- Three-Year limited warranty on Everybody Plays polyurea coated foam and rubber strips.
- Three-Year limited warranty on SaddleMates® rubber and “C”-springs.
- Three-Year limited warranty on Hand Sanitizer Lockbox
- One-Year limited warranty on all other GameTime products.
- One-Year limited warranty on pressure-treated pine and redwood products.
Fitness Products and Challenge Course
- Lifetime limited warranty on all hardware
- Fifteen-Year limited warranty on rotationally-molded components
- Ten-Year limited warranty on stationary GTfit, Thrive, and Challenge Course posts, bars, welds and metal accessories (excluding cycle parts)
- Ten-Year limited warranty on HPL Instructional Signage
- Five-Year limited warranty on Net Climbers
- Five-Year limited warranty on stainless damper module and aluminum cycle cover
- Five-Year limited warranty on HDPE panels.
- Two-Year limited warranty on bearings, damper, plastics, rubber parts and some cycle parts, including pedal and shaft
- One-Year limited warranty on Challenge Course timing systems (requires GT Impax surfacing)
- One-Year limited warranty on Recumbent Cycle belt (excludes cosmetic damage or defects)
Custom and Themed Products
- Five-Year limited warranty on glass fiber reinforced concrete (GFRC) TuffCrete® structures
- Five-Year limited warranty on glass fiber reinforced polymer (GFRP) PolyShield® sculptures
- Five-Year limited warranty on custom-routed HDPE panels.
VistaRope Products
- Lifetime Warranty Uprights and hardware, excluding cosmetic damages or defects
- 15 Year Limited Warranty on Punched Steel, Pipes, Rails, Loops and Rungs
- 15 Year Limited Warranty on Rotomolded Polyethylene Components
- 15 year limited warranty on nylon bearings and ring junction pieces excluding cosmetic damages or defects
- 10 year limited warranty on cable breakage, excluding cosmetic damages or defects
- 5 year limited warranty on premature wear of nylon cables, excluding cosmetic damages or defects
- 3 year limited warranty on rubber seat and rubber mats for net events, excluding cosmetic damages or defects
General Warranty Details
- For the purpose of this warranty, “lifetime” encompasses no specific term of years, but rather that seller warrants to its original customer for as long as the original customer owns the product and uses the product for its intended purpose that the product and all its parts will be free from defects in material and manufacturing workmanship.
- All warranties specifically exclude damage caused by vandalism; negligence, improper installation or improper use; changes in appearance resulting from weathering; scratches, dents or marring as a result of use. Warranty valid only if products are installed and maintained in accordance with GameTime instructions and use approved parts.
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